Return Policy for Hand Warmers and Heat Packs

Our refund policy is simple. We treat you the way we want to be treated. If for any reason you wish to return the product within 30 days of your purchase please contact us with your order number and we will send you a free prepaid shipping label to return the item within Canada. International orders are responsible for return shipping.

Only items directly purchased from iHateTheCold can be returned from our website. If it was purchased from one of our channel partners such as Amazon, WalMart, BestBuy, and NewEgg it must be returned through them. Our 30 day policy extends to all our partners.

Gift Card Policy
Gift cards are non-refundable. Products that are purchased with a gift card and returned will be refunded as a gift card or store credit.