Got some trouble with your hand warmer or other product? Don't worry, we got you covered.
All of our rechargeable hand warmers are under a full one year warranty from the date of purchase. Full or partial replacements are available for any defective product still under warranty. That's it, if there are any problems just reach out and we'll take care of you.
Step 1 - Please register an account with us and add your information including address to have your product registered with us. We won't share or sell your information to anyone!
Step 2 - Reach out to us and tell us what's going on. Depending on the situation we usually send a replacement and ask you to recycle the old one. We always try to keep it simple, in this complex and cold world.